Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSPIM302 Mapping and Delivery Guide
Determine claim liability
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSPIM302 - Determine claim liability |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to process a personal injury claim in accordance with organisational guidelines and procedures. It encompasses all aspects of processing a claim, including possible claim rejection.It applies to individuals who use specialised knowledge and follow structured approaches using limited discretion and judgement within the claims management function.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the personal injury management field of work and include access to: office equipment, technology, software and consumables organisational records, policy and procedures. Assessors must satisfy NVR/AQTF assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Receive and clarify claim information |
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Element: Determine status of claim |
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Element: Accept or reject claim |
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Element: Document liability decision |
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